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  Public Ticket #1547859
Order Form
Closed

Comments

  •   Fabiomluppi started the conversation
  •  228
    Milingona replied

    Hi there,

    We tried several times to access your site but without success. The following screen is shown when trying to access http://kapille.com.br/wp-admin


    Please check it and give us access so we can take a closer look at the issue.

    Thanks,


    Milingona Support

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  • Fabiomluppi replied

    Try again...

  •  228
    Milingona replied

    It's not working again. The same message is showing up (see image attached).


    Milingona Support

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  • Fabiomluppi replied

    I tried for different places and computers and all made the access ... I do not know what to do, I thought you could help me ... I paid the ticket just to help me ... you can not tell me what to do to solve that???

  • Fabiomluppi replied

    different users already entered normally, I did the test, only you are not able to enter ... I need help to launch the site !!! and just is not released because the main feature they offer, is broken !!!

  •  228
    Milingona replied

    Can you please let us know which order form are you referring to. We're seeing only the homepage and there is no order from there.

    Thanks,


    Milingona Support

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  • Fabiomluppi replied

    ready, the form is already in the home!

  •  228
    Milingona replied

    Now, we're seeing it! It is difficult to give you an exact reason why the ordering is not working without being able to access the admin panel. However, please try to specify an email that ends with your domain in From field such as <[email protected]> and let us know your feedback.

    Thanks,


    Milingona Support

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  • Fabiomluppi replied

    How do I get access to my admin panel?

    I did the test, as shown in the attachment, and continue with the error ...

  •  228
    Milingona replied

    You should control mail settings from Contact > Contact Forms > YOUR-FORM and make sure they are set as shown in the image below.


    Kind regards,


    Milingona Support

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  • Fabiomluppi replied

    Mine does not have this session. Just the order form session. Is it necessary to install the Contact Form 7 plugin? How does integration work? Explain to me, please, please.

  •  228
    Milingona replied

    Sorry, didn't notice you have version 1.3.7 so you do not need to install Contact Form 7 plugin. Can you please try to install WP Mail SMTP plugin and see if that fixes the issue. The plugin will allow you to easily reconfigure the wp_mail() function to use a trusted SMTP provider.

    Kind regards,


    Milingona Support

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  • Fabiomluppi replied

    the hosting support kinghost configured the smtp plugin and solved the trigger only for the contact form 7. the order form continues with problem !! give shipping error !! how to solve???

  •  228
    Milingona replied

    Please try to change line 155 of 'wp-content/plugins/bakery-cpt/shortcodes/order-form.php':

    $headers = 'From: '. $email . "\n". 'Reply-To: '. $email ."\n";

    with the following:

    $headers = 'From: '. $to . "\n". 'Reply-To: '. $email ."\n";

    Kind regards,


    Milingona Support

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  • Fabiomluppi replied

    I do not know how to do this, so I bought a complete theme. I'm not a developer ... I'm waiting for a solution!

    www.kapille.com.br/wp-admin
    login: kapille
    password: isol3421


  •  228
    Milingona replied

    You're right but unfortunately we are not being able to access the admin area (see attached). You need to contact your host in order to solve this. Once we access the admin area we will be able to give you definite answer.

    Thanks for your understanding!


    Milingona Support

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  • Fabiomluppi replied

    try again, please!

  • Fabiomluppi replied

    the kinghost support supposedly solved ... take the test

  •  228
    Milingona replied

    This time we were able to access the admin area and successfully fixed the issue. An email should have already arrived to you. Please check it and let us know your feedback.

    Warm regards,


    Milingona Support

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