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  Public Ticket #1794736
Activate and deactivate license
Closed

Comments

  • MintDesigned started the conversation

    Hi guys,

    We were working on the initial website template installation in our dev environment using the newly purchased template. We did following

    1) Installed the theme on local environment
    2) Activated the license to get all the features visible. It can be deactivated whenever we want.
    3) However while working there was some issue in wordpresss which was not recoverable so we had to reinstall the wordpress
    4) This created an issue that the theme is already activated in other domain and license is not available to consume again.

    Could you please help us:
    1) To Manually  deactivate the currently activated license from current dev site.

    Thanks,

    David

    Y

  •  228
    Milingona replied

    Hi David,

    We have just reset your license and you should now be able to activate the theme without any issues.

    Kind regards,


    Milingona Support

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