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  Public Ticket #2026704
update WPBakery Page Builder
Closed

Comments

  • nicolaciavarro started the conversation

    Hi Milingona,
    what can I do to update "WPBakery Page Builder" also manually, please?

    updating the plugins, I have the following error:

    An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?


    thanks,
    Nicola

  •   Milingona replied privately
  • nicolaciavarro replied

    done. all right!

    thank you,
    Nicola

  •  228
    Milingona replied

    You're most welcome!


    Milingona Support

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  • nicolaciavarro replied

    Hello Milingona,

    unfortunately I have a blocking problem, can you help me please?

     

    The media library was completely blank, then I tried to disable the WPBakery Page Builder plugin

     After doing it, the situation worsened.

    Now, if I try to log in as cms administrator (wp-admin), I am shown incomprehensible content.

     

    I'm not sure the problem is caused by the plugin update, because everything worked initially.

     

    help me please,

    Nicola

  • nicolaciavarro replied

    Hello Milingona,

    this morning works everything , I honestly can't explain it!

    I managed to log in and reactivated the WPBakery Page Builder plugin.

    Now, the site is working properly and I see the images into media library.

    I await your reply, before continuing with the template customization.

    Thanks in advance,
    Nicola

  •  228
    Milingona replied

    Hi Nicola,

    Looks that you didn't disable Gutenberg editor and that is why you encountered those issue. We've just disabled it from WPBakery Page Builder settings and now everything should be fine.

    Kind regards, 


    Milingona Support

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  • nicolaciavarro replied

    great