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  Public Ticket #2424001
error when activating WPbakery
Closed

Comments

  • jruiloba started the conversation

    Just bought the Bakery theme which includes a free copy of the WPBakery builder and when I activate the Plugin I get the error 'There has been a critical error on your website. Please check your site admin email inbox for instructions.'

  •  228
    Milingona replied

    Hello,

    Thanks for the purchase!

    Can you please provide us your WP login details (make sure to reply privately) so we can take a closer look at your site.

    Thanks,


    Milingona Support

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  •   jruiloba replied privately
  •   Milingona replied privately
  • jruiloba replied

    login to:

    originalcupcakes.com

    from there you can navigate to the site metro.originalcupcakes.com. Other sites work fine but using an old Bakery version

  •   Milingona replied privately
  • jruiloba replied

    Thank you very much. You guys are awesome!

    Julio

  •  228
    Milingona replied

    You're very welcome! Thanks for your patience!


    Milingona Support

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  • jruiloba replied

    Hi guys,

    Still having issues. I added some updates to the 'Bakery' theme like styling, logo, etc and now I get no response when I click 'visit' the site.

    Julio 

  •  228
    Milingona replied

    Hi Julio,

    Just checked your site and couldn't notice any issues. Everything is looking good including the logo. Probably that was a temporary issue or you managed to fix that?

    Kind regards,


    Milingona Support

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  • jruiloba replied

    Hi there,

    The error shows when I select the Header type in the attached picture and unfortunately that is type I need.

    Thank you

    Julio

  •  228
    Milingona replied

    Sorry, we didn't understand you well previously. We fixed the issue for you and you can now use the logo in the middle as the header type.

    Warm regards,


    Milingona Support

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