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  Public Ticket #3070444
There has been a critical error on this website.
Closed

Comments

  • g_colligan started the conversation
    June 22, 2022 at 7:25pm

    Hello Milingona,

    Your theme has been wonderful up until two days ago. I am getting a critical error when trying to go to the URL. The thing is that I have auto updates to Wordpress and backups thru Godaddy. I called them this morning and they said that it is a theme issue and that everything looks good on our end. 

    I am unable to even log on to wordpress using the admin sign-in.

    The error also says that the current version of Bakery is 2,6 even though your channel log says that you are on 2.7

    I'm hoping that it's just an update issue. Please advise.


    Thank you,

    Glen

  •  228
    Milingona replied
    June 23, 2022 at 12:49pm

    Hi Glen,

    To fix that, please try to locate options.php file via wp-content/plugins/bakery-options, and delete line 67:

    <?php echo $this->theme->display( 'Tags' ); ?>

    Kind regards,

    Milingona Support

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  • benibflueck replied
    June 23, 2022 at 4:21pm

    Hi there, 

    the same happen to me. My Site host is Siteground, but I am unable to delete the line 67. Could you please assist me to fix it? Thank you very much! 

    Looking forward to your response soon. 

    Kind regards, 

  •  228
    Milingona replied
    June 23, 2022 at 10:34pm

    Hi Beni,

    Of course, can you please provide us with your FTP or cPanel login details and we will help you fix the issue?

    Thanks,

    Milingona Support

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  • benibflueck replied
    June 23, 2022 at 10:42pm

    yes ofc. How i‘m able to contact you directly with the details? 

  •  228
    Milingona replied
    June 23, 2022 at 10:44pm

    You can reply here privately or reach us via the contact form on our TF profile: https://themeforest.net/user/milingona_#contact.

    Milingona Support

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  •   g_colligan replied privately
  •  228
    Milingona replied
    June 28, 2022 at 8:27am

    g_colligan,

    sure, please provide us with your FTP or cPanel login details and we will be happy to help you. Please make sure to reply privately.

    Kind regards,

    Milingona Support

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  •   g_colligan replied privately
  •  228
    Milingona replied
    June 28, 2022 at 2:07pm

    Hi Glen,

    The issue has been resolved successfully and now the site is back to live. You can access it as well as the admin panel.

    Best regards,

    Milingona Support

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  • Curtis Wallis replied
    June 28, 2022 at 4:49pm

    Is there an update for this plugin coming?  I had the same issue and deleting the line 67 worked.

  •  228
    Milingona replied
    June 28, 2022 at 9:20pm

    Yes, a new theme update is in progress and it will address all the issues reported by users.

    Kind regards,

    Milingona Support

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